FAQ and Updates
Last Update: February 22, 2021
- Current in-stock fabric processing time: 3-5 business days
- Current A0 pattern printing turnaround time: 3-5 business days
- Preorder Collection 1: Bees, Blooms, and Bananas - Opening March 2021
DO YOU OFFER LOCAL PICKUP?
Local pickup is available from our Headquarters, located just outside of Edmonton near the Edmonton Corn Maze. Pickup is always free of charge. Choose the local pickup option at checkout, and when your order is ready you'll receive an email from us with pickup details.
CAN I COMBINE ORDERS?
Yes you sure can! We can combine any orders placed by the same person and shipping to the same address. To combine orders, please use code COMBINE. If you are ordering or combining in-stock along with a preordered item, please note that your entire order will be held until it is completely ready to ship. If you need items shipped separately, please check out separately and do not combine.
WHAT IS YOUR CUSTOM FABRIC TURNAROUND TIME?
Due to the ongoing Covid-19 Pandemic, our custom printed fabric timeline has been extended. We are working with an expected lead time of 8-16 weeks before custom printed fabric reaches us. At that time, please allow 1-2 weeks for processing before your fabric is on its way to you. Your fabric collection number will be clearly indicated in the name of the listing you purchase (for example, if your email receipt says "Fabric Printing: Collection 3", you'll be following Collection 3 at the top of this page for status updates.
WHERE CAN I FIND INFORMATION ABOUT YOUR FABRIC BASES?
That information can be found in each preorder listing and on this page.
HOW CAN I CARE FOR MY FABRIC?
For best results, we always recommend pre-washing your fabric on the gentle cycle and tumble drying on low.
DO YOU ACCEPT RETURNS OR CANCELLATIONS?
We do not accept returns or cancellations. If you have questions or concerns about a specific order, or if there are problems with an order, please get in touch!
WHAT IF THERE IS AN ISSUE WITH MY ORDER?
If there is an issue with your order, please contact us within three business days of receiving it. Fabric must be unwashed and uncut. Please retain your original packaging until a claim has been processed in full. Wild Ivy Supply Co. is not liable for any flaws discovered after 7 days or after washing your fabric. All this said, we are human - please do contact us in the event of any issues and we will do our best to sort it out!
FLAWS AND PRINT VARIATIONS
Orders are processed in our smoke-free and pet-free studio. All of our fabrics are digitally printed on a white base, so they will naturally lighten slightly when stretched. Please note that while our amazing printers always do their best to ensure accurate printing, colours may vary slightly from screen to screen, screen to fabric, and base to base. Flaws the size of a dime or smaller within 2.5 inches of the selvedge will not be considered a flaw.
WHERE CAN I SEE MORE WILD IVY SUPPLY CO.?
Get inspired! Find us on Instagram and Facebook. You can join our facebook group here as well! We would LOVE to see both your completed makes and work in progress there, or by tagging us on instagram @wildivysupplyco. Be sure to join our mailing list for insider information!